Buying internet service

So I went to buy a new internet cable modem from the local service provider here. The store had an air of sterility to it, the kind of soulless air that fills electronics stores like Best Buy and Fry’s Electronics.

Within the first minute or so, the salesperson was already trying to sell me a wireless router.

“No, I don’t need one; I’ve got one already,” I said.

We continued the transaction; he handed over the modem. I asked, “So I can plug this into my roommate’s router and everything will work, right?”

“Do you have the original installation disks?” he asked.

“Errr, no?” Why was he asking about that?

“Oh! Then you need to buy our wireless router!” he quickly interjected.

Holy wow. The salesperson was pushing the router hard. I got out of there as quickly as I could.

2 thoughts on “Buying internet service

  1. Money had already exchanged hands after he handed the modem over.

    I guess I feel ambivalent about the whole situation. I could easily imagine my mom or dad getting conned into buying something useless, which made me mad at first. But the problem is: I couldn’t shake the possibility that the salesperson was truly, sincerely convinced that I needed a wireless router. He’d be wrong, but at least he’d be honest.

    I just couldn’t tell. People and their motivations are largely opaque to me.

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